Players have issues at 3 AM: failed deposits, bonus questions, verification problems. You either pay €8-15K/month for night shifts or lose 25-35% of calls — and those players.
23% fewer deposits from players who can't reach support.
NightOwl answers calls when your team is unavailable. It handles typical questions, collects information for complex cases, and escalates critical calls to duty managers.
Provide your FAQ and procedures. We configure NightOwl and go live in 2 days.
Match your brand personality. Professional, friendly, or anything in between.
English, German, Swedish, Spanish, Portuguese, and many more. Native-level fluency.
Complex issues get documented and routed to your day team with full context.
High-value players get priority. Critical issues reach duty managers immediately.
Track call volumes, resolution rates, CSAT scores, and common issues.
Full setup included. Test NightOwl with your real calls. No commitment, no credit card required.
Start your free pilot and see NightOwl handle real calls.
Start Free Pilot →Or email: hello@arctura.games